Aiden Ho Tung, WAN
PRODUCT MANAGER - FIAT FINTECH - MERCHANT SERVICES
5+ Years in Product, User & Dev Experience, Product Analyst & Management;
Product development, deployment & design in Hong Kong fintech, specialize in payment gateway, online
consumer, merchant interface, order management, CRM & merchant API.Enabled 10M+ HKD annually in online transaction to multi-national merchants from medical, F&B and more;
Launched 10+ global & local online payment integration;
Generated over monthly 1M+ HKD in cvv-not-present merchant-initiated transactions to listed enterprises;
Increased 30% in merchant adoption rate in online card-not-present and OpenAPI payment acceptance models;
Resulted in 700+ increase in count of card payment tokens & digital wallet auto debit tokens creation for payment.Merchant services, with previous experience in SaaS, workflow automation, product research & business analyst.
Detailed-oriented & observant. High proficiency in problem-solving. Passionate in & excel at working in a result-
delivering & collaborating environment.
EXPERIENCE
Product Manager - Payment Acquiring
Wonder - Bindo Labs Ltd, Hong Kong
Oct. 2023 – Currently
Enterprise Solutions
Lead product manager & execute merchants and enterprises’ portal and interface, enable online payment
acceptance, reports, group entitlement management, CRM, inventories, invoices & order management.Engage in high frequency of and high efficiency communications, meetings & discussions with multiple
stakeholders including clients, business & marketing, payment partners and more. Ensure high delivery rate, clear
communication & support in terms of requirements and timeframes.Own go-to-market approach for your product, effectively collaborate and communicate requirements internally
and externally with sales and operation, BD, designers, front-end, back-end devs, & QAs (Test Engineers).
Order Management, CRM Open API (eCOM)
Prepare Product Requirement Documents, technical requirements including data mapping & sequence diagrams.
Product design, market research & product research, experienced in Jira, JSON, Postman, cloud computing & Webhook-as-a-Service (WaaS) Usage.
Define, manage, & analyze system metadata from invoice orders, merchant accounts, & payments. Metabase & SQL fluent, increased product adoption rate by 30% while generated 700+ increase in transaction token creation.
Consumer vs Merchant-initiated Online Payment (card-not-present payments)
Resulted in & Enabled annually 10M+ HKD in consumer online transaction & monthly 1M+ HKD in cvv-not-present payment acceptance for multi-national & listed enterprises, from industries of medical, retail, F&B etc.
Take ownership of the full end-to-end. Identify product improvement & solve product related problems; Define
the product vision, roadmap & long-term strategy aligned with business goals.Plan & execute product releases, ensure quality with over 10 global and local payment omni-channel supports,
with continuous modular feature updates such as Recurring Payment, Card Tokenization, Static Payment Link &
Self-Service Kiosk Payment, focus on consumer vs merchant UX as well as DX (Developer Experience).Work with the support team and client relationship team to execute internal & external product training, prepare
product into decks, product demo, & help-desk to provide high level technical support.
Experience Executive - User Research
CIrcleDNA - Prenetics Ltd, Hong Kong
May. 2022 – Oct. 2023
Consumer Research and Analyst
Prepare, conduct extensive consumer & product researches to identify and plan upcoming product software
updates and enhancements.Conduct surveys & interviews in gathering data from user's like satisfaction, purchase-blockers & purchase-drivers.
Analyst internal data & research results to provide data-driven insights for product & ops lead & developer leads.
User Experience and Product Quality
Preform product UAT & work closely with internal teams from marketing, operation to prepare product launch.
Manage & work as the key team member in collect & record consumer’s feedbacks, new requirements & pain-points.
Closely work with the engineer team to build new solutions and ideas on products known issues, and improvements.
Community Executive
Garage Society - Garage Holdings Ltd, Hong Kong
Feb. 2021 – Apr. 2022
Client Relationship
Serve as the primary point of contact for key clients. Actively communicate and build relationship with key parties and stakeholders to promote performance.
Lead client onboarding, conduct regular check-ins to align on priorities, and develop training materials.
Event and Marketing
Email marketing, carry out and plan out regular, community value-adding events.
Identify upsell opportunities, achieve occupancy goals through membership retention and closing new sales.
Officer - Digital Business Analyst
SLEEEP - Space is Ltd, Hong Kong
Apr. 2018 – Dec. 2020
Business Analyst
Primary project management and scrum master on in-house property management system (reservations).
Collaborate with stakeholders to document business needs and translate them into technical requirements.
Identify SOP inefficiencies and propose and execute workflow and software automation solutions.
Work with engineers to ensure UI/UX quality.
Define user personas, profiles to improve internal business decision-making and roadmap planning.
Experience Executive
Responsible to drive visible improvement in terms of guest experience before and during their stay.
Involved in strategic areas such as operation optimization, marketing and product development.
SKILLS
Project Management
PRD
Scrum
Agile/Kanban
Product Design
Client Relationship
UI/UX
Figma
Communication
Negotiation
CRM
Gen AI
Postman/JSON
Mermaid JS
Metabase/SQL
Persona
Product Delivery
Product Strategy
HTML/cURL
User Research
Data Analysis
Test cases, Test reports
Roadmap Planning
A/B Testing
Time Management
Automations
Webhook
Wireframing/ Framer
EDUCATION
Bachelor of Computing
Open University of Hong Kong
2014 - 2018
LANGUAGES
Cantonese Chinese: Native
English: Fluent
Mandarin Chinese: Native